RETURNS AND REFUND POLICY  

Welcome to the Returns & Refunds Policy of Freshfitz, managed by Naturecan Technologies. We understand that sometimes purchases may not meet expectations, and we strive to make the return and refund process straightforward. This policy explains the conditions, procedures, and timelines for returns and refunds, ensuring a smooth experience for our customers.    

The terms "we," "our," and "us" relate to Naturecan Technologies, whereas "you," "your," "user," and "users" correspond to our cherished customers. By making a purchase on our platform, you agree to the terms outlined below.    


Conditions for Returns & Refunds    
To be eligible for a return and refund, the following conditions must be met:  

• The item must be in its original condition, without any damage, alterations, or visible signs of use.  
• The item must include its original tags, labels, and packaging without any alterations.  
• The product should remain unworn, unwashed, and free from any modifications.  
• Return requests must be submitted within the designated period from the delivery date.  

Items failing to meet these requirements may not qualify for a return.    


How to Initiate a Return    
To request a return, follow these steps:    

Contact Customer Support: Reach out to our support team via email at naturecantechnologies@gmail.com with your order details and the reason for the return.    
Provide Supporting Information: Attach clear images if the item is defective or incorrect.    
Await Confirmation: Once your request is reviewed, we will provide further instructions, including the return shipping address if applicable.  

Refund Processing & Timeline  

After receiving the returned item, our team will inspect it to ensure it meets the return conditions.  

If the return is approved, the refund will be processed to the original payment method within 5-7 business days.  

An email confirmation will be sent once the refund has been successfully initiated.  

Partial Refund Eligibility    
In certain cases, only a partial refund may be granted, such as:  

• The returned product has minor damages not caused by us.  
• Certain items or packaging components are missing.  
• The product does not meet all return conditions but qualifies for a partial reimbursement.  

Return Shipping Costs    
Customers are responsible for covering return shipping unless the return is due to a mistake on our part (e.g., incorrect or defective item).    


Items Excluded from Refunds    
The items mentioned below are excluded from refund eligibility:  

• Items returned without their original packaging, tags, or labels.  
• Products that show visible signs of use, wear, or intentional damage.  
• Any product explicitly marked as non-returnable at the time of purchase.  

Need Assistance?    
For any further questions or concerns about returns and refunds, please reach out to our support team at naturecantechnologies@gmail.com. We are always here to assist you!    

Thank you for shopping with Freshfitz. Your satisfaction is our priority!